The Diner And The Outstanding Customer Experience

All About Coffee
The Diner And The Outstanding Customer Experience Like any restaurant, the classic diner depends heavily on customer loyalty. But perhaps diners are even more driven to create a great customer experience for its regulars, because diners are unlike other restaurants—they are no-frills, old-school venues that are equal parts food, history and community. Its success revolves around relationships—the kind of place where the waitress calls customers by name because she remembers them. The Serious Eats blog affirms that diners “are as essential to our way of life, our democracy, and our sense of community, as any other American institution we have right now.” So what are the key factors that ensure an outstanding customer experience at the American diner?

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What Are The Critical Success Factors in the C-Store Visit?

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What Are The Critical Success Factors in the C-Store Visit? What are the “critical success factors” in the c-store visit—i.e. everything that has to go “just right” to make it a successful visit? While there are dozens of potential factors that customers care about—cleanliness, organization of shelves, food quality and convenience, friendliness of staff, the checkout experience, variety, background music, pricing, lighting—just to name a few… it’s helpful to get back to basics and ask which ones matter the most?

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C-Store Breakfast Trends

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C-Store Breakfast Trends C-stores, which are upgrading to healthier and more varied breakfast options (such as an egg-white breakfast sandwich), are continually presenting consumers with an attractive option to stave off the pangs of hunger while keeping folks on the go. Recent tallies of breakfast-related purchases at c-stores are worth a look for industry insiders—breakfast on-the-go is not expected to abate anytime soon.

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Five Ways Coffee Is Driving The Casino Business Forward

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Five Ways Coffee Is Driving The Casino Business Forward In the gaming industry, coffee is absolutely essential—for employees and clientele alike. How is coffee is driving the casino business forward?

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Diner Breakfast Trends

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Diner Breakfast Trends Breakfast is in the midst of a makeover. Ethnic foods are trending strongly, as are crunchier, more “aggressive” foods like crispy chorizo. The idea of “breakfast all day” has passed the trend stage and must now be called an accepted (and expected) feature of restaurant culture. The spirit of the original purveyor of breakfast-all-day menus, the humble diner, is alive and well, still dishing up hundreds of delicious meals for customers daily. And in certain ways, diners are leading the charge when it comes to new, fresh ideas on how to prepare breakfast food.

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How All-Day Breakfast Is Changing The Way We Eat

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How All-Day Breakfast Is Changing The Way We Eat It’s no longer just a trend—all-day breakfast is here to stay. The National Restaurant Association’s 2016 Restaurant Industry Forecast reported that 72 percent of adults want restaurants to serve all-day breakfast. There’s even a new term celebrating this dining tribe:  Breakfastarians, which has been embraced by restaurants like IHOP and is filtering into advertising. Diners, c-stores and all manner of eateries are taking note, updating menus and adjusting purchase orders in an effort to meet customer demand. But what effect is this national movement having on the way we eat?

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Coffee on Campus

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Coffee on Campus Coffee was once the province of adults working late into the evening. But since the rise of the college coffeehouse during the countercultural movement of the 1960s, coffee has been an established part of campus life, and college students are consuming it in record amounts. And no wonder—with their loads of homework, night classes and a healthy social life that moves from day into night, coffee’s energy jolt is an absolute necessity on campus.

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Five Ways Good Coffee Makes Your Hospital a Better (And Safer!) Place to Work

All About Coffee
Five Ways Good Coffee Makes Your Hospital a Better (And Safer!) Place to Work Coffee culture pervades every aspect of life—from the home to the office and everywhere in between. One place of work that also embraces some aspects of home, is the hospital. Coffee fits beautifully into a hospital culture by virtue of both its workplace advantages and its homestyle comforts. Here are five ways better coffee makes for a better—and safer—hospital environment.

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Five Ways to Enhance Workplace Productivity

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Five Ways to Enhance Workplace Productivity It’s a simple equation—when employees are not productive, business suffers. Thanks to a new interest in the psychology of employees, along with an increase in relevant studies to that effect, employers have started to see their efforts to enhance productivity bear fruit.

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Five Office Coffee Hacks

All About Coffee Brewing Tips
Five Office Coffee Hacks The coffee station is the destination of choice for many employees—there’s nothing like America’s favorite hot beverage to soothe a troubled employee’s mind—unless, of course, there’s a problem with that coffee station. All too often, the pot of coffee was made hours ago and has acquired a decidedly bitter flavor; or perhaps it hasn’t been cleaned in awhile. Seemingly minor issues such as these can seem like brick walls to the overwhelmed office worker just looking for a quick cup of coffee to get through the afternoon.

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